Lowes in Edwardsville doesn;t care about how their installers/service persons conduct business

I began telling you of my difficulties in dealing with Lowes Home Improvement Store while trying to get a Frigidaire refrigerator repaired while under warranty and how that escalated to my requesting a replacementm which was approved by Laura a Frigidaire representative and Lowes Home Improvement Store chooses to disregard.

Part of the problem which I have titled as "Lowes Stranger Danger" is that Lowes uses independant contractors as their installers and service people. These people may or not be qualified installers or service persons as evidenced by the amount of Lowes installer/service person complaints found under Lowes complaints on Google.

Who really knows who that person is that Lowes has sent to your home to install or repair a product. Is that person licensed or bonded? Is that person authorized to do factory repair on products covered by a manufacturer's warranty or will thir repair void your warranty? Does Lowe's Lowes do background checks to verify that their contractor is not only qualified to do the work but also that there are no criminal history with the persons that they send to your home.

I bring this up because when the Lowes service person arrived at my home and identified himself as from Lowes I noticed that he was driving a black unmarked van. At the time I did not think much about it because I knew that Lowes contrated with outside sources to do repair and installation.

What makes me bring this up now is that when Lowes told me to contact their service person to resolve this non-service issue the Lowes representative gave me their contractors name and telephone number.

Again no surprise that this person was an independant contractor I was surprised when I found out that not only was the number not a business number but it was the contractor's home number.

Further research was even more suspect in that there could be no relation shown that this service person was in anyway authorized to perform work for Frigidaire or any other appliance or has any relationship with an established appliance repair facility.

My question seem to have become a much larger issue than getting my refrigerator problems resolved. My question is now is Lowes hiring unauthorized, unlicensed, unqualified contractors of unknown background to do installation and repair work in your home?

For more information on the Lowes Installer program contact - http://www.lowes.com/lowes2/AboutLowes/careers/careers_about_loca.html

I will keep in touch